GoBiiz

Frequently Asked Questions

Clear answers about booking, pricing, and how we support your crews.

Booking

Who can book with GoBiiz?

We work with companies, subcontractors, and project managers arranging accommodation for skilled crews — from a few workers for a week to multiple teams over several months.

How fast can we get confirmed?

Most bookings confirm within 24–48 hours, depending on location and availability. Share your dates, crew size, and preferred area — we prioritise options close to your job site.

Can we request separate beds?

Yes. Tell us your room/bedding preferences when you inquire and we’ll match properties that fit — separate beds, parking, workspace, or other essentials.

Pricing & Invoices

Do you issue VAT-compliant invoices?

Yes. We provide VAT-compliant invoices with your company details and can consolidate billing monthly across projects and locations.

Are there any hidden fees?

No hidden fees. Rates and taxes are disclosed upfront. Optional add-ons (e.g., extra cleaning) are listed before confirmation.

Properties

Are properties verified?

Yes — listings are vetted for access, safety, and practicality. Essentials like Wi-Fi, heating, kitchen, and parking are prioritised.

Do you support long-term stays?

Absolutely. Many clients stay for several months. We can adjust durations, add rooms, or move teams between nearby units.

Changes & Cancellations

What’s your cancellation policy?

Policies vary by property and length of stay. Many listings allow free cancellation up to 24–48h before check-in. We’ll always show terms before you confirm.

Can we extend or shorten a stay?

Yes. Tell us as early as possible and we’ll align the extension or early checkout with the host and your timeline.

Accounts & Support

Do you offer a single point of contact?

Yes — an account coordinator manages your bookings, changes, and support across all locations.

How do we reach support?

Email support@gobiiz.com or use the contact form. We respond within business hours (CET).

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